Guidance for device owners

Owner Support

Find the help you need.

Find help with your devices, ownership questions, and Education Center access. For guided setup and your first steps, begin with Start Here.

Start with the setup lessons

Help by topic

Choose the support you need.

Open a topic for guidance and next steps.

Guidance & next steps

Common questions.

Find the right lesson or resource, or get in touch with the Tennant Health team for help with your question.

Contact Owner Support Back to support topics
Where should I start with device setup?

Follow Start Here for a guided introduction, or open your device’s setup lesson for the complete sequence and illustrations.

Start Here BioTransducer® setup BioModulator® setup
Where can I find a protocol or video?

Use the Protocol Library for printable guides and the Training Library for videos. Quick Reference offers short reminders for familiar steps.

Protocol Library Training Library Quick Reference
What should I include when I contact support?

For a device question, include the device name, what you were trying to do, what happened, and any message on the screen. Mention the steps you have already tried.

For a question about a lesson, guide, or recording, include its title or page link so our team can find the same resource.

Who can help with my account or access?

Open Your Account for account information. If you cannot open a resource or need help with Education Center access, contact Owner Support.

Include the email address you use for the Education Center and a brief description of what happens when you try to access it.

Your Account Get access help