Support throughout ownership
Warranty Coverage
Find the warranty period for your device and request a review if something needs attention.
Request Warranty Review (opens in a new tab)Submitting a request begins a review. Please wait for shipping instructions before sending your device.
Back to Support HomeCurrent-generation devices
BioTransducer®
1 year
Warranty period
BioModulator®
2 years
Warranty period
Warranty eligibility is determined after reviewing the device, reported issue, and purchase records.
Warranty guidance
Understanding your coverage.
Keep your receipt, purchase date, and device serial number available when requesting a review.
Common warranty questions
How is warranty coverage determined?
Our team considers your purchase information, device condition, and reported issue under the warranty terms that apply to your device. A warranty period alone does not confirm that an issue is covered.
What does eligible warranty service include?
When your device qualifies for warranty service, the repair and shipping back to you are provided at no charge. Follow the shipping instructions supplied for your request.
Can I get service outside warranty?
Our team can provide a repair estimate if your warranty has expired or the issue is not covered. See Device Service & Repair for current service details.