Care for your device
Device Service & Repair
Tell us what’s happening with your device.
Submit a request for a technical issue, warranty review, or repair evaluation. Our team will review the details and guide you through the next steps.
Back to Support HomeBefore you submit
Have these details ready.
A few details help our team review your request.
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Your device
Device name and serial number.
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Purchase details
Purchase date and receipt or order information.
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What needs attention
Describe the issue and any troubleshooting already tried.
Have your current contact and shipping details available.
Start a Service Request (opens in a new tab)Service questions
Can I send my device now?
Wait for authorization and shipping instructions from our team. Submitting the service form starts the review; it does not approve shipment or warranty coverage.
What should I pack?
Follow the packing directions provided for your request. If you’re unsure whether to include an accessory, ask our team before shipping.
What does service cost?
| BioTransducer® | 1 year |
|---|---|
| BioModulator® | 2 years |
Coverage depends on review of your device and purchase records. Eligible warranty service includes repair and return shipping at no charge.
For service outside coverage, an estimate is available; the current minimum service charge is $399.
Read the warranty and service terms (opens in a new tab)How long will service take?
Ask our team for the current estimate for your request.