Understand your next step
Insurance Reimbursement
Start with your insurer to understand whether your plan offers reimbursement for your device and what it requires to review a claim.
Contact Owner SupportFor questions about your invoice or device purchase information, connect with the Tennant Health team.
Back to Support HomeThree questions for your insurer
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Your device and plan
Does my plan offer reimbursement for this exact device and purchase?
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Required documents
Do I need prior authorization, a prescription, or other supporting records, and when must these be obtained?
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Submitting a claim
How do I submit a claim, what deadlines apply, and what supplier information is required?
Already purchased? Tell your insurer your purchase date when discussing the requirements.
Prepare your information
Keep your purchase records handy.
Have your invoice or receipt, device name, and purchase date available when you contact your insurer.
Follow your plan’s instructions for any additional documents and where to send them.
Contact Owner SupportCommon insurance questions
Does a prescription or prior authorization guarantee reimbursement?
No. A prescription is a licensed provider’s order. Prior authorization is a separate decision made by your insurer or plan. Neither guarantees that your claim will be paid.
Ask your insurer how its authorization and payment requirements apply to your purchase.
What paperwork might my insurer request?
Your insurer may request an invoice or receipt identifying the device and purchase date. Depending on your plan, it may also request a prescription or other clinical records.
Ask for its specific document list and submission instructions before requesting additional paperwork.
Who can help with my questions?
Your insurer: Questions about benefits, claim requirements, and claim decisions.
Your licensed provider: Questions about any requested prescription or clinical documentation.
The Tennant Health team: Questions about your invoice or device purchase information. Use Contact Owner Support to connect with the team.